Duoke - Duoke VIP

1Choose a Basic Plan

Choose by team size and number of stores. Higher-tier plans offer better value.

Free

0 sub-accounts

USD0/Month

Number of Stores 5 stores
Smart Order Follow-Up 500 buyers per month
Large-model smart translation 500 times
Authorize 1 new stores to get 500 credits (limited time)

VIP 1

3 sub-accounts

USD19/Month

Number of Stores 20 stores
Smart Order Follow-Up 32,000 buyers per month
Large-model smart translation Unlimited
Authorize 2 new stores to get 1,000 credits (limited time)

VIP 1

3 sub-accounts

USD200/Year

Number of Stores 20 stores
Smart Order Follow-Up 32,000 buyers per month
Large-model smart translation Unlimited
Authorize 2 new stores to get 2,000 credits (limited time)

Recommendation

VIP 2

7 sub-accounts

USD520/Year

Number of Stores 50 stores
Smart Order Follow-Up 82,000 buyers per month
Large-model smart translation Unlimited
Authorize 2 new stores to get 7,000 credits (limited time)

VIP 3

15 sub-accounts

USD860/Year

Number of Stores 100 stores
Smart Order Follow-Up 120,000 buyers per month
Large-model smart translation Unlimited
Authorize 2 new stores to get 12,000 credits (limited time)

VIP 4

30 sub-accounts

USD1,500/Year

Number of Stores 200 stores
Smart Order Follow-Up Unlimited
Large-model smart translation Unlimited
Authorize 2 new stores to get 20,000 credits (limited time)

Feature Comparison

	Free	VIP 1 USD200/Year	VIP 2 USD520/Year	VIP 3 USD860/Year	VIP 4 USD1,500/Year

Basic Features
Number of Sub-Accounts	-	3	7	15	30
Number of Stores	5	20	50	100	200
AI Intelligence
Large-model Translation	500 times	Unlimited	Unlimited	Unlimited	Unlimited
Knowledge Base
Marketing Activity Free Quota	-	5 times/month	10 times/month	20 times/month	40 times/month
Important Session Reminder
Data Advisor
Important To-do
Efficiency Tools
Tag Management
Evaluation Management
Refund Order Processing
Cancel Order Processing
Ticketing System
Order Tracking
Mercado Q&A
Mercado Complaints
Shopee Freight Overcharge
Marketing Tools
ERP Integration	-
Auto Reply	50 Messages/Day	Unlimited	Unlimited	Unlimited	Unlimited
Reply to Reviews	10 Messages/Day	500 Messages/Day	1,000 Messages/Day	Unlimited	Unlimited
Quick Reply	200	4,000	8,000	20,000	40,000
Message Broadcast	50 buyers per month	9,000 buyers per month	30,000 buyers per month	54,000 buyers per month	90,000 buyers per month
Smart Order Follow-Up	500 buyers per month	32,000 buyers per month	82,000 buyers per month	120,000 buyers per month	Unlimited
Store Reception
Auto Invite to Follow
Follow Gift
Order Reminder
Payment Reminder
Positive Review Reminder
Order Confirmation
Delayed Delivery Reminder
Shipment Reminder
Delivery Reminder
Delivery Failed Reminder
Receiving Confirmation
Cancel Care
Abandoned Order Recovery
Review Care
Data Management
Sales Conversion
Product Loss
Review Analysis
Real-time Monitoring Dashboard
Service Support
7*15 Online Customer Support
Business Training	-
1v1 Operational Expert Enterprise Program Guidance	-	-	-	-
More features coming soon...

2Choose AI Credit Packages

Duoke AI credits can be used for AI replies, homepage, knowledge self-learning, and other scenarios. Credits are valid for 365 days, and you can purchase more at any time when your plan is not enough.

Credits are not selected. Only the basic plan will be used.

50K credits

About 2K sessions

USD109

500K credits

About 20K sessions

USD929

3% off

1M credits

About 42K sessions

USD1,799Saved USD 59

7% off

2M credits

About 80K sessions

USD3,439Saved USD 277

13% off

5M credits

About 210K sessions

USD8,099Saved USD 1,191

17% off

10M credits

About 420K sessions

USD15,399Saved USD 3,181

Need more shops or credits?Contact salesfor a custom plan

Purchase FAQ

What's the difference between the Free, VIP, and AI plans?+

Free Plan: currently supports authorization for up to 5 stores and access to basic features. To use capabilities such as AI replies, you can purchase AI credits separately.

VIP Plan: depending on the VIP package, you can access the corresponding VIP feature quotas. VIP packages do not include AI features. To use AI capabilities, you can purchase AI credits together with your plan.

AI Credits: after purchase, you can enable AI-related capabilities, including AI smart replies, Homepage Q&A, knowledge base, Skill, and other features.

If you are in the free stage and want to use AI replies, you can directly purchase AI credits;

If you are in the VIP stage and also need AI replies, you can purchase or upgrade a VIP package together with AI credits.

Do credits expire? How are they used?+

Credits are credited and activated immediately after payment. They are valid for 365 days. When you use AI features, the system automatically calculates consumption and deducts credits that expire first.

What are credits used for?+

When you use AI reception sessions, AI store knowledge clustering, and other features, AI computing power is consumed. Credits offset AI feature consumption, and different AI capabilities consume credits based on actual usage.

How can I get promotional bonus credits?+

During the activity period, bonus credits vary by VIP level and the number of authorized stores. Upgrade your VIP plan and authorize new stores to receive up to 20,000 credits. For example: if you currently have a VIP1 annual plan and have authorized 2 stores, when upgrading to VIP2, you need to authorize 2 additional new stores to receive the credit bonus for the VIP2 level. The specific amount is subject to the activity page display and the system-issued result.

This is a limited-time activity. Duoke may adjust the bonus rules, credit amount, and activity period based on activity conditions. Final interpretation rights belong to Duoke. Learn More.