Duoke AI provides a powerful customer service engine for our rapidly growing e-commerce business in Southeast Asia. It significantly improves our team efficiency, reduces handling time for complex after-sales issues, and increases order conversion rates, allowing our team to focus on core operations.

Duoke AI's multilingual capabilities and product knowledge base enabled TCL to handle tens of thousands of SKU inquiries at near-zero cost. The AI handles 80% of pre-sales consultations, freeing our team to focus on boosting customer loyalty and conversion rates, building a core competitive advantage for global expansion.

Duoke AI serves as the 'neural center' for Ulike's global services. It solves the challenge of servicing 15 languages at near-zero cost, handles inquiries for thousands of products via its knowledge base, and its ticket system triples the efficiency of warranty management—creating a seamless experience from inquiry to after-sales.

Duoke AI is not just the 'unified brain' for our global customer service but also a guardian of our growth. It consolidates massive store messages, solving response rate challenges. Its 24/7 AI ensures no business opportunity is missed, and its professional, knowledge base-driven responses reinforce brand trust.