Global E-commerce AI Customer Service System

Duoke AI has become the "neural hub" of Ulike's global service. It not only solves service coverage across 15 languages at zero cost, but also uses a self-evolving knowledge base to handle thousands of technical parameter inquiries for hair-removal devices. The ticket system improves long-cycle warranty management efficiency by 3x, creating a true closed-loop experience from consultation to after-sales service, which is critical for beauty devices with an average order value above $300.

Duoke AI is not only the "unified brain" of our global customer service, but also a guardian of growth. It helps us integrate fragmented messages from hundreds of stores and completely solves the response-rate challenge. With 24-hour AI coverage, we no longer miss opportunities in any time zone, while professional knowledge-base replies strengthen buyer trust in our brand, which is essential for technical consumer electronics.