Common industry billing
Charged when AI replies
- ChargedHuman handoff or proactive human intervention
- ChargedGreetings, emoji-only chats, and other non-substantive conversations
Usage-based billing: an AI reply triggers a charge
Better results, lower costs
You don’t pay for replies,you pay for resolutions
Duoke sets a standard for results and rethinks billing: from how many conversations AI joins to how much customer service work AI actually resolves.
Duoke’s resolution standard
Basic chats are free. Pay only for resolution.
No chargeNot resolved by AI- No chargeNon-qualifying conversation
No charge
Pay per resolution: 9 credits per independent resolution, with an average cost as low as CNY 0.09 per conversation
Not satisfied with a conversation’s resolution? Submit an appeal. Credits can be refunded if the conversation is confirmed as non-qualifying.
A complete customer service workspace
More features for every customer service scenario
Important Reminders
Identifies high-value buyers and user sentiment
Message Broadcast
Send store messages in bulk to specific buyer groups
Logistics Inquiry
Connects with platforms for real-time logistics tracking
After-Sales Management
End-to-end management of reviews, cancellations, and refunds
Ticket Management
Collaborate internally on important issues and track progress in real time
Five-Star Negative Reviews
Intelligently identifies negative feedback within five-star and four-star reviews
Understand business data and uncover growth opportunities
Agents combine store data with operating Skills to understand store status in real time, helping sellers find issues and optimize operating strategies.
Sellers worldwide are choosing Duoke AI
The future of Duoke AI
Duoke: self-evolving AI customer service for global e-commerce
We are taking Duoke beyond understanding business and resolving issues toward continuous learning: filling knowledge gaps, retaining human expertise, and enabling AI to handle more complex service work.
Available nowDuoke AI Lite
AI customer service that understands questions, identifies conversion opportunities, draws on knowledge, and delivers replies.
Coming soonDuoke AI Pro
Customize Skills, break down tasks, call tools, query data, trigger follow-ups, and execute customer service SOPs across a range of complex conversation scenarios.
