How Duoke APP Empowers E-Commerce Sellers to Manage Stores Messages Anywhere

 The Mobile Intelligence Hub for E-commerce Sellers, Reshaping Store Competitiveness Across Three Dimensions 
In e-commerce, "response speed" and "customer experience" are critical metrics determining store success. According to Shopee official data, stores with response times exceeding 5 minutes experience a 63% drop in conversion rates, while sellers using AI-powered customer service tools achieve a 41% increase in order completion rates. Facing challenges like multi-platform operations, multilingual communication, and 24/7 service demands, Duoke Mobile App delivers an all-scenario solution centered on "mobile workflow + AI intelligence," enabling sellers to manage buyer inquiries effortlessly via a single smartphone.




I. Breaking Platform Barriers: Multi-Channel Message Aggregation & One-Stop Response
Pain Point Resolution: Sellers operating stores across TikTok, Shopee, and Lazada often struggle with switching between platforms, leading to missed or mishandled inquiries.

One 3C seller reported 200+ order disputes due to delayed responses.



Duoke's Solution:


	
Unified Inbox: Real-time aggregation of messages from all platforms, with one-click switching between chat windows, tripling response speed.
	
Smart Conversation Tagging: Auto-categorize inquiries (e.g., "prospective buyers," "logistics queries," "after-sales issues") and support custom tags (e.g."6.6 Mid-Year Sale Customers").
	
Cross-Platform Data Sync: Auto-link customer chat history and order details, enabling seamless handovers between team members.




II. AI-Powered Smart Service: Full-Cycle Upgrade from Translation to Decision-Making
Traditional Challenges: Handling multilingual inquiries (English/Thai/Vietnamese/Indonesian) in Southeast Asia markets often leads to 15+ minute response delays due to manual translation.





Duoke's Solution:


	
Real-Time Bidirectional Translation

	

		
Supports 130+ languages with auto-detection, including dialect conversion for minority languages.
		
Displays original text + translated text in-chat, eliminating app-switching.
	
	
	
AI-Powered Recommendations
	

		
Pre-sales: Auto-detects keywords like "discount" or "stock" to suggest promotions.
		
Logistics: Generates visual tracking cards by auto-pulling order APIs.
		
Humanized Responses: Context-aware reply templates to avoid robotic interactions.
	
	
	
Quick-Response Matrix
	

		
Pre-built templates for 20+ scenarios (e.g."shipping delays," "returns," "payment failures").
		
90% faster reply efficiency with one-click template insertion.
	
	

( A Philippines seller reduced Thai-language inquiry handling from 8 minutes to 40 seconds.)





 
III. 24/7 Mobile Messaging: Building a Round-the-Clock Service Loop
Industry Insight: 60% of buyers shop at night, yet traditional ERPs lack mobile capabilities for after-hours support.



Duoke's Solution:


	
Mobile Ticket System:

	

		
Auto-links orders + chat history, improving ticket resolution speed by 65%.

		
	
	
	
End-to-End Order Management:
	

		
Send product cards, coupons, or batch-generated discount codes directly from your phone.
		
Real-time logistics tracking with auto-alerts for delays, triggering templates.
	
	
	
AI Chatbot:
	

		
24/7 AI chatbot handles inquiries, ensuring instant replies and higher conversions even offline.
	
	

(A Thai beauty seller processed 300+ inquiries during Songkran via mobile, achieving a 55% YoY increase in order conversion.)

 
IV. Duoke App: Supercharging Store Response Rates

Scenario 1: Managing Order Surges During Sales


	
AI auto-replies to 80% of 50+ midnight inquiries during flash sales.
	
Batch-send quick replies like "Thank you! Your order will ship within 48 hours."

	


Scenario 2: Logistics Crisis Resolution


	
AI detects "Where is my package?" and generates tracking cards.
	
Auto-issue of coupons for delayed shipments and tag affected customers for compensation.


Scenario 3: Multilingual Market Expansion


	
Localize promo templates for regional festivals (e.g.Ramadan, Diwali).
	
Analyze buyer personas via chat tags to refine targeting.







Empower your store with Duoke—the ultimate mobile ally for agile, AI-driven e-commerce success.