Duoke AI has become the "neural center" of Ulike's global service operation. It covers 15 languages at near-zero cost and uses a self-evolving knowledge base to handle thousands of technical questions about hair-removal devices. Its ticketing system triples the efficiency of long-cycle warranty management, creating a closed-loop experience from consultation to after-sales service that is critical for beauty devices priced above $300.

Duoke AI is not only the "unified brain" of our global customer service, but also a guardian of growth. It integrates fragmented messages from hundreds of stores and solves our response-rate challenge. With 24-hour AI coverage, we no longer miss opportunities in any time zone, while professional knowledge-base replies strengthen buyer trust in our brand, which is essential for technical consumer electronics.